Terms of service
Shipping Policy
At NANDYS from Heavenly Handmade, we carefully pack and dispatch every order with love and care.
📦 Order Processing
* Orders are generally processed and dispatched within **1–3 business days** after the order is confirmed.
* During sales, festive seasons, new launches or periods of high order volume, dispatch may take a little longer.
* Once your order is dispatched, tracking details will be shared with you.
🚚 Delivery
We ship orders across India through our trusted courier partners, including **ST, Delhivery and India Post**, depending on the delivery location and service availability.
Delivery usually takes approximately **3–7 business days after dispatch**.
Delivery timelines may vary depending on the destination, courier service, weather conditions, holidays, remote locations and circumstances beyond our control.
💰 Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before you place your order.
Products or offers marked as **Free Shipping** will be shipped without an additional shipping charge, subject to the terms mentioned on the product page.
📍 Please Check Your Address
Please make sure that your **name, complete address, PIN code and contact number** are entered correctly while placing your order.
NANDYS will not be responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.
If a parcel is returned to us due to an incorrect address, customer unavailability or refusal to accept the parcel, additional shipping charges may apply for re-dispatch.
📦 Tracking & Delays
Once your order has been handed over to the courier partner, you can track the shipment using the tracking details provided by us.
Although we do our best to ensure timely delivery, courier delays may occasionally occur due to circumstances beyond our control.
If your shipment is delayed, please contact us with your order number and we will assist you in tracking it.
🚫 Refused or Undelivered Orders
Please avoid refusing a delivery without contacting us first.
If an order is returned to NANDYS because of customer refusal, an incorrect address or repeated delivery failure, any applicable re-shipping charges may be borne by the customer.
🌍 International Shipping
If international shipping is available for a particular order, the applicable shipping charges and delivery details will be communicated at the time of purchase.
Any customs duties, import taxes or other charges imposed by the destination country will be the responsibility of the customer.
❤️ Need Help?
For any shipping-related queries, please contact us with your **order number** and our team will be happy to assist you.
**NANDYS from Heavenly Handmade**
nandysheavenly@gmail.com
WhatsApp @ 8778783271
Last Updated: 12-09-2026