Welcome to NANDY’S – From Heavenly Handmade.
We believe every outfit should combine elegance, comfort, and thoughtful craftsmanship. Here are answers to some of our most frequently asked questions to make your shopping experience smooth and enjoyable.
Orders & Payments
How can I place an order?
You can place your order directly through our website. Choose your favourite product, select the available options, add it to your cart, and complete checkout.
Do you offer Cash on Delivery (COD)?
Currently, we do not offer Cash on Delivery. All orders must be prepaid through the payment options available at checkout.
Can I modify or cancel my order after placing it?
Please contact us as soon as possible if you need to make changes. Once processing, stitching, or dispatch has started, modifications or cancellations may not be possible.
Customisation & Sizing
Can I customise my dress?
Selected styles offer customisation options such as size, dress length, and feeding-friendly features. Available options vary by product. Please check the individual product page before placing your order.
Are your maternity dresses feeding-friendly?
Yes! Our maternity and feeding-friendly maxi dresses are thoughtfully designed with discreet, invisible feeding zips for convenient nursing access while maintaining an elegant look. Depending on the style, zips may be available at the centre or on both sides. Please check the individual product description for available options.
Can I choose the feeding zip placement?
Selected styles offer centre or both-side invisible feeding zips. Customisation availability depends on the design, so please refer to the product description or contact us before ordering.
How do I choose the correct size?
Please refer to the size chart on the product page. If you need assistance choosing your size or dress length, feel free to contact us before placing your order.
Quality & Product Features
What makes NANDY’S outfits special?
Except for sarees, our salwar and maxi collections feature thoughtfully designed invisible side pockets, complete lining, neat full overlock finishing, and extra stitches for added durability.
We pay attention to the little details that make your outfit comfortable, practical, and beautifully finished.
Do your dresses have invisible side pockets?
Yes! Our salwar and maxi collections feature invisible side pockets that offer everyday convenience while maintaining an elegant silhouette. This feature does not apply to sarees.
Are your salwar and maxi dresses fully lined?
Yes! Our salwar and maxi collections come with complete lining for added comfort and coverage. Sarees are excluded.
What is special about the finishing of your outfits?
Our salwar and maxi collections feature full overlock finishing and extra stitches for added durability, reflecting our attention to detail and quality.
Shipping & Delivery
Do you ship across India?
Yes! We deliver across India, so you can shop your favourite NANDY’S collections from anywhere in the country.
Do you offer free shipping?
Free shipping is available across India according to our current offers and shipping policy. Please check the website for applicable terms.
How long does dispatch take?
Dispatch timelines vary by product. Ready-to-ship and made-to-order outfits may have different processing times. Please check the individual product page for the estimated dispatch timeline.
Can I track my order?
Once your order is dispatched, tracking details will be shared when available so you can follow your shipment.
Returns, Exchanges & Refunds
Can I return or exchange an item?
Returns and exchanges are subject to our Return & Refund Policy. Please review the policy before placing your order.
Are customised or made-to-order outfits eligible for returns?
Customised and made-to-order products may have specific eligibility conditions. Please refer to our Return & Refund Policy for complete details.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible after delivery with your order details and clear photographs of the issue. We will review your concern according to our store policy.
Products & Availability
Will I receive the exact product shown in the pictures?
We strive to represent our products as accurately as possible. Slight colour variations may occur due to lighting, photography, and individual screen settings.
Will sold-out products be restocked?
Restocks depend on product availability. Follow us on Instagram and visit our website to stay updated on new arrivals and restocked favourites.
Contact & Support
How can I contact NANDY’S?
For product enquiries or order-related assistance, please reach us through the contact details provided on our website or our official Instagram page.
Thank you for choosing NANDY’S – From Heavenly Handmade.
Every order means so much to us. We look forward to bringing you thoughtfully designed outfits that celebrate your style, comfort, and individuality.