Return & Replacement Policy

At NANDYS from Heavenly Handmade, we carefully check every product before dispatch. However, in the unlikely event that you receive a damaged or incorrect product, we are happy to assist.

📦 Unboxing Video is Mandatory

Please record a clear, continuous unboxing video while opening your parcel.

An unboxing video is required to verify any claim regarding damage, missing items or an incorrect product.

👗 When Can You Request a Return?

Returns/replacements are accepted only in the following cases:

• A damaged product is received

• A wrong product is dispatched

Please contact us within 48 hours of delivery with your order number and the unboxing video/photos showing the issue.

🎨 Colour Variation

Slight colour variations may occur due to digital photography, screen resolution, lighting and individual device settings.

Such colour differences are not considered a defect or reason for return/replacement.

🧵 Handloom / Fabric Characteristics

Minor thread pulls, small stains, weaving irregularities, or slight colour smudges that may occur as part of the handloom/fabric-making process are not considered product damage or manufacturing defects.

These natural characteristics are part of the uniqueness of the fabric.

🚚 Return Shipping

For an approved return due to a damaged or incorrectly dispatched product, the return shipping charge will initially be borne by the customer.

Once the product is received and the issue is verified, the replacement product will be dispatched by NANDYS, and the replacement courier charge will be borne by NANDYS.

Please do not send any product back without contacting us and receiving return instructions.

🔄 Replacement

If the same product is available in stock, we will provide a replacement after verification.

If the product is out of stock and cannot be replaced, only the product amount will be refunded.

Shipping charges paid on the original order are not refundable.

💰 Refund

Eligible refunds will be processed only after the returned product has been received and inspected by our team.

The refund will be limited to the product amount and will be made to the original payment method, wherever applicable.

❌ No Returns for

Returns/replacements are not accepted for:

• Change of colour preference

• Slight colour variation

• Change of mind

• Minor handloom/fabric irregularities mentioned above

• Products that have been worn, washed, altered or damaged after delivery

• Products without original tags or in a used condition

We request you to check the product carefully before use and contact us immediately if you notice any genuine issue.

Thank you for choosing NANDYS from Heavenly Handmade. ♡

Last Updated: 12-09-2026